Return Policy
If you are not satisfied with any Pressure Cooker Outlet product you
may return it within 30 days for replacement or refund.
General Information
All merchandise returned to us for any reason MUST have
an RMA number. Returns without an RMA number are subject to a 20% restocking
fee. All returns after 30 days will be charged a 20% restocking
fee.
All merchandise (unless damaged in shipping) must be returned to us
in new re-sellable condition with the original box, all factory or product
manuals and factory packaging materials. Failure to include these materials
may result in our not accepting your return.
The purchase amount will be refunded less shipping.
Manufacturer's warranty may apply after 30 days of purchase.
Damaged Packages
If your package arrives damaged, please notify the delivery person immediately.
If the delivery person has left contact us as soon as possible. Pressure
Cooker Outlet must be notified of any shortage or damaged merchandise
within 10 days.
How to return a package
1. Request an RMA number by calling us at 1-800-251-8824 or by emailing
us at sales@redhillgeneralstore.com
.
If calling please have the following information handy:
Name
Invoice Number
Date of purchase
Address
Daytime phone
E-mail address
Product being returned
Reason for return
If you wish to receive an RMA number by email please include all of
the above information.
2. Package your return carefully. If possible use the original box and
don't forget to include all factory or product manuals and factory packaging
materials. Failure to include these materials may result in our not
accepting your return.
We suggest you check with the shipping service you will be using to
return your package to insure that the package is packed properly. We
also suggest you purchase insurance on the package equal to the value
of the merchandise. You are responsible for return shipping charges.
You are responsible for any damage that may occur during return shipping.
3. Write the RMA number on the outside of the box. It's best to use
a permanent marker for this.
4. All merchandise must be returned to us at:
Pressure Cooker Outlet
1035 Sylvatus Highway
Hillsville, Va. 24343
Please Note the following:
Some products are drop shipped from the manufacturer. Regardless of
point of origin all merchandise must be returned to the above address
for proper credit. Merchandise not returned to the above address is
subject to a 20% restocking fee.
