Frequently Asked Questions
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Below is a list of common questions we are generally asked
via e-mail and on the telephone. Whether you're shopping
for yourself or choosing a gift, you can count on our United States call
center associates for friendly, knowledgeable assistance. They'll be happy
to help you make the best choice or answer any question. 1.800.251.8824
We welcome your e-mails, too! |
Need
help?
Simply call 1.800.251.8824
Have questions about
pressure cooking? canning? pressure cooker replacement parts? how to
select the right pressure cooker / canner for you?
Learn all about these things and more in our knowledge
base. |
Shopping Information |
Do you have a catalog? |
Are your products guaranteed? |
Are quantity discounts available? |
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Ordering Information |
How do I place an order? |
Why is my basket empty? |
What forms of payment are accepted for Online
purchases? |
Can I send my order through the mail
and pay by check or money order? |
Is it safe to use my credit card Online? |
Will my Online order be confirmed? |
Can I change a shipping address once
I've placed an order? |
Can I cancel an order? |
How do I know the status of my order? |
How is sales tax calculated? |
How do I know if something I purchased
is on back order? |
Can I shop for myself and for a gift
in one transaction? |
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Shipping Information |
Are shipping options available? |
How can I estimate the arrival date? |
How are delivery charges calculated? |
Can orders be shipped outside the
US? |
What do I do if my shipment arrives crushed
or damaged? |
What do I do if I do not receive my entire
order? |
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Return Policy |
What is your return policy? |
How do I return an item? |
|
Security Information |
Will you sell or rent my email address
information to other companies? |
Is the credit card information I submit
secure? |
What is your privacy policy? |
Do you have
a catalog? |
|
Printed Catalogs
are not available at this time.
Our Product lines are constantly growing and the only listings
we offer are our Online catalog.
If you would like to print out a page(s) click on the print Icon
located at the top of your browser (IE) or right click (Windows)
and select the print option. |
Are your
products guaranteed? |
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If you are not satisfied
with any Pressure Cooker Outlet product you may return it within
30 days for replacement or refund. |
Are quantity
discounts available? |
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We do offer quantity
discounts on selected items. Call us at 1-800-251-8824 for details.
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How do
I place an order? |
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Simply click on
the "Add to Cart" button on the product page. Quantities may be
adjusted easily in your shopping cart. Once you're ready to checkout
click the "Checkout" button located on your shopping cart.
If you'd prefer to order off-line please call us at
1-800-251-8824. |
Why is
my basket empty? |
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There are two possible
reasons for an empty basket.
1. You have not clicked on the "Add to Cart" button.
2. You have removed items from the shopping cart. |
What forms of payment
are accepted for Online purchases? |
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We accept Visa,
MasterCard, American Express & Discover.
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Can I send
my order through the mail and pay by check or money order? |
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Yes, we gladly accept
mail orders. To order by mail follow these steps:
1. Include a note with the following information Product Name,
Product ID, Total purchase amount of your order & your shipping
address.
2. Payment must include the shipping charge. To calculate the
shipping charge add the item(s) to your cart by clicking on the
"Add to Cart" button, then click on the "Shopping Cart" button
located below the menu tabs. Click on "Calculate Shipping Cost"
button. This will open a new window. In the new windows select
your shipping state and click the "Find Cost" button. The total
amount of your order will then be displayed.
3. We do not accept COD's. We must receive payment before we ship
your item(s). Personal Checks are held for 7 days. Credit Cards,
Money Orders & Cashier's Checks are processed upon receipt.
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Is it safe to use
my credit card Online? |
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At Pressure Cooker
Outlet on-line security is of the highest importance. To make
sure all our customer's transactions are protected, we use Secure
Socket Layer (SSL) an industry standard to encrypt all information
provided to us by the customer. This insures that only we can
see the information and no one else.
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Will
my Online order be confirmed? |
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Our automated system
generates a confirmation email to customers who enter their email
address in the box provided on the secure checkout form. You may
feel comfortable in providing us with this information. We do
not sell, rent, lease or give away any customer information. Also
we do not send out any "spam" mail.
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Can I change
a shipping address once I've placed an order? |
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If you notice an
error in, or would like to change the shipping address please
call or email us as soon as possible. We ship most items within
24-48 hours of receiving the order.
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Can I
cancel an order? |
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If you'd like to
cancel an order please call or email us as soon as possible. We
ship most items within 24-48 hours of receiving the order. Once
the item(s) has been shipped all returns and exchanges fall under
our Return Policy.
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How do
I know the status of my order? |
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We send an order
shipment notice via email when your item(s) ship. (This applies
only to customers who enter their email address in the box provided
on the secure checkout form.) Most customers receive their merchandise
within within 3 to 8 business days of placing the order. If
you need your order on or by a specific date we recommend that
you use one of our express shipping services.
|
How is sales
tax calculated? |
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At present we only
collect North Carolina and Virginia state sales tax on orders
shipping to these states. All other states and provinces are tax
free at this time. |
How do I
know if something I purchased is on back order? |
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You will receive
an email notification from us that one or more of your items are
out of stock along with an estimate of when we expect to be able
to ship to you. (This applies only to customers who enter their
email address in the box provided on the secure checkout form.)
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Can I shop
for myself and for a gift in one transaction? |
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Our Shopping Cart
does not allow for multiple shipping addresses. This is for your
protection. You may specify a different shipping address on the
secure checkout form but different orders must be placed separately.
|
Are shipping
options available? |
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Your Order will
be shipped UPS Ground or US Mail if it is being shipped inside
the Continental United States. We also offer Next Day Service,
Second Day Service, and Three Day Service. (Subject to our guidelines,
see Shipping Information page for details)
Express shipping may be selected at Checkout. |
How can
I estimate the arrival date? |
|
We ship most items
within 24-48 hours of receiving the order. Most orders are received
by the customer within 3 to 8 business days of placing the order.
(Excluding express shipping orders, see Shipping
Information page for details) |
How
are delivery charges calculated? |
|
To see how much
an item's delivery charges will be Click on the "Shipping Cost"
link located underneath "Calculate your shipping cost". A new
window will open. Next select the state or province the product
will be shipped to. Then click "Calculate" and the shipping costs
for the product will be displayed. |
Can orders
be shipped outside the US? |
|
Currently we ship
only to the Continental United States, APO, & Canada. |
What do I do
if my shipment arrives crushed or damaged? |
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If your package
arrives damaged, please notify the delivery person immediately.
If the delivery person has left please call us as soon as possible.
Pressure Cooker Outlet must be notified of any shortage or damaged
merchandise within 10 days. |
What do I do
if I did not receive my entire order? |
|
First, compare your
packing slip to the merchandise you received. If some item(s)
are missing and you didn't receive a second box, check your email.
You should have received an email notification from us that one
or more of your items are out of stock along with an estimate
of when we expect to be able to ship to you. (This applies only
to customers who enter their email address in the box provided
on the secure checkout form.) If you find this doesn't apply to
your order then call or email us. We'll be glad to work with you
to correct the problem. |
What is your
return policy? |
|
If you are not satisfied
with any Pressure Cooker Outlet product you may return it within
30 days for replacement or refund. For full details see our Return
Policy page. |
How do I
return an item? |
|
Request an RMA number
by calling us at 1-800-251-8824. All merchandise returned to us
for any reason MUST have an RMA number. Returns
without an RMA number are subject to a 20% restocking fee. All
returns after 30 days will be charged a 20% restocking fee.
All merchandise (unless damaged in shipping) must be returned
to us in new re-sellable condition with the original box, all
factory or product manuals and factory packaging materials. Failure
to include these materials may result in our not accepting your
return. |
Will you sell
or rent my email address information to other companies? |
|
Any Personally Identifiable
Information we collect is used only for the express purpose of
providing the requested information, products, or services. We
do not sell, trade, or rent to others the Personally Identifiable
Information we collect Online. Your information stops with us
period. |
Is the credit
card information I submit secure? |
|
At Pressure Cooker
Outlet on-line security is of the highest importance. To make
sure all our customer's transactions are protected, we use Secure
Socket Layer (SSL) an industry standard to encrypt all information
provided to us by the customer. This insures that only we can
see the information and no one else.
|
What
is your privacy policy? |
|
Pressure Cooker
Outlet has created a privacy statement in order to demonstrate
our firm commitment to our customer's privacy. To view our policy
in detail see our Privacy Statement page. |
If we've not been able to answer your question e-mail us. |
Phone 1-800-251-8824 Toll Free
1-276-728-5885 (Fax)
Our Mailing Address:
Pressure Cooker Outlet
1035 Sylvatus Highway
Hillsville, Va. 24343 |